Conflict Management
Conflicts in the workplace are sadly becoming more commonplace at present. This is a worrying prospect but with the right conflict management strategy and training, the impact of this can be minimised.
With a comprehensive course in conflict management, areas such as telephone aggression, physical intervention and personal safety training can all be incorporated into the working environment to lessen the risk of violence and intimidation to the employee.
Conflict Management Should Cover A Wide Range Of Skills
Good conflict management is the culmination and combination of several factors: Understanding and recognising the stages and causes of a potential violent or aggressive action; understanding and implementing dynamic risk assessments; developing and having the keys to manage an incident, be it face to face or over the telephone with verbal skills and correct usage of body language; understanding and management of the effects ‘post incident’; understanding the reporting procedures that are in place following an incident and learning and refreshing knowledge on key personal safety tips.
Breakaway skills are also a key factor in conflict management with key points being knowing how to ‘Get Free And Flee’ in the event of a physical assault, understanding minimum force and having the belief that you are able to defend yourself and escape.
Global Security Services’ courses in Conflict Management Cover All This And More
Global Security Services’ courses in Conflict Management offer explanation, demonstration and discussion, giving delegates a clear understanding of the skills used to defuse confrontational situations and minimise risk.
In addition, Scenario based 'breakaway 'training is used to demonstrate defence against many common forms of attack with a guideline being “A person must only use such force as is reasonable and necessary in the circumstances”. Less threatening situations are covered with ‘Soft techniques’ and can be incorporated as part of the conflict management course.
Global Security Services are a registered member of The Institute Of Conflict Management and all courses adhere to their guidelines on teaching conflict management.
