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Solutions & Training
The roles and responsibilities of our Door Supervisors include:
- To assist management in the smooth running and operation of the premises.
- Control ingress and egress of the premises and all exits.
- To conduct searches in accordance with the premises search policy.
- To ensure that patrons have an enjoyable experience within a safe environment.
- Assisting customers and dealing with their concerns.
- Observing the behaviour of customers in the venue and maintaining the premises code of practice and conduct, by dealing appropriately and safely with those who are causing offence and potential danger or risk to themselves or others.
- To ensure that licensing laws are upheld to prevent any criminal offences occurring in the premises
Door Supervisors can make the difference in a premises being successful, as many people make a decision to revisit based on both their first & last impressions.
All of our Door Supervisors are fully trained and SIA (Security Industry Authority) licence holders . In addition to mandatory training required, our staff undertake additional training in:
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Fire Prevention & Control
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Emergency First Aid
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Drug Awareness
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Physical Intervention Skills
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Door Supervisors
A Risk Assessment and Assignment Instructions are completed for each premises to ensure at staff are fully aware of your exact requirements.
As part of our quality assurance, regular Service Delivery Reviews are conducted. In addition, whilst the security teams are in operation regular visits are made by senior management to monitor and ensure delivery of a first class service
As part of our quality assurance, regular Service Delivery Reviews are conducted. In addition, whilst the security teams are in operation regular visits are made by senior management to monitor and ensure delivery of a first class service
Benefits
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Professional Security Personnel
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Experienced Management Structure
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ISO 9001:2008 Recognised
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Exacting Standards to your requirements
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The need for professional Security Personnel is therefore essential. Whilst the meeting and greeting of customers is an important role of a Door Supervisor, so is the ability to deal with any situation which may arise.
