Maybo Conflict Management

Global is licensed to deliver Maybo Training Programmes, the UK's leading brand in workplace conflict.

We provide a range of Conflict Magement and Physical intervention training programmes. You can benefit from the reassurance provided by this creditable, accredited training model in such high risk subject.  We can guide you through the possible solutions that might suit your organisation.

  • Reduces assaults against staff
  • Increases the confidence and performance of managers and staff
  • Creates a safer environment for staff and service users
  • Enhances customer service
  • Better protects the organisation for compensation claims and reputation damage.

Who is the course for?

Conflict Management training is required in certain roles to help staff to safely and effectively manage aggressive and challenging behaviour.  The course is of particular value to roles such as:

  • Customer facing staff
  • Lone workers
  • Staff who have to deal with potentialy violent situations

Why is the course so special?

Maybo training maps to key standards and qualifications and encourages non physical responses to conflict and violence.

Maybo's unique programme equips candidates with the necessary skills to calm a situation, without resorting to the application of pain techniques to gain the agressor's compliance.  These skill are taught in such a way as to allow the candidates to identify the least aversive option to either extract themselves or calm the situation.

Maybo's Conflict Management course content

The training focuses on personal safety and conflict resolution in your working environment.  The learning includes:

 

Health & Safety responsibilities Verbal and non-verbal communications
Identifying flashpoints Calming skills
Proactive service delivery Managing incidents
Risk reduction Post-incident considerations

 All programmes have their foundations in Maybo's tried and tested models:

SAFER for staff to carry out dynamic risk assessment

OPEN PALMS for staff to reduce risk through demonstration of non-aggression.

We tailor the learning to intergrate with organisational policy and guidance and to meet the different needs of staff at risk.